CONSOLUS offers a variety of support options for its customers. In addition to providing onsite support and knowledge transfer (see Operational Support for more information), CONSOLUS offers a series of service and support contracts designed to meet your specific business and support needs. Your account manager will work closely with you to identify the appropriate level of support for your company.
Different businesses have different requirements with regards to the particular level of service or number of support hours they need. The CONSOLUS Service and Support Contract is designed to be flexible and yet provide the different levels of coverage your business requires.
When your business needs a particular level of support or you require a certain response time, CONSOLUS will fulfill those needs by providing you with a Guaranteed Service Contract. The basic packages can be customized to cover even the most demanding environments.
When your company has various levels of support needs throughout the year, the Annual Service Contracts can fill the gaps and provide your organization the coverage it requires.
For more information about the CONSOLUS support offerings, contact
Support at 303.777.2254 or via email at: support@consolus.com.
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